Every order at TrendDen is carefully prepared with heartfelt attention, as many of our pieces are crafted to commemorate life's precious moments. Our processing typically takes 3-5 business days to ensure each item meets our quality standards, with extended timelines of 5-7 business days during peak seasons to maintain our commitment to excellence. Should you need to cancel, we kindly ask that you contact us via email within 24 hours of purchase at [email protected]. Beyond this period, your cherished item enters our creation process and cannot be canceled, though our generous return window offers you peace of mind.
We believe every piece should be as special as the moment it celebrates. You may return unworn items in their original condition within 21 days of delivery—our extended window acknowledges that meaningful gifts sometimes need thoughtful consideration. For exchanges, we allow 30 days to accommodate the careful handling our delicate materials require. Simply initiate your return through www.trendden.shop and select your preferred exchange option. Please note that personalized items marked "Final Sale" carry sentimental value and cannot be returned.
To preserve the delicate nature of our commemorative pieces, returns must: (1) Remain in pristine, unworn condition without any scents or marks (2) Include all original packaging including our signature keepsake boxes (3) Have all protective tags intact. Our team conducts thorough inspections with the same care we put into crafting your items. Should any piece not meet our standards, we'll return it to you within 10 business days with a detailed explanation, because every memory deserves respectful handling.
Refunds are processed with thoughtful attention within 10 business days after we receive your return—this extended period allows us to ensure each piece maintains its sentimental value. The refund amount reflects the item cost excluding original shipping fees and any return shipping charges. For payments made through PayPal or credit cards, please allow an additional 3-5 banking days for the funds to reflect in your account, as we want your financial experience to be as smooth as the memories we help create.
Customers are responsible for return shipping costs unless the return is due to our error (such as incorrect or damaged items). We recommend using insured tracked shipping to protect your precious package—TrendDen cannot be held responsible for return packages lost in transit. For exchanges valued over $300, we provide prepaid shipping labels as our gift to you, ensuring your special item returns to us safely.
Should your treasured item arrive imperfect, please notify us within 7 days of delivery by emailing [email protected] with photographs or videos. We'll arrange complimentary return shipping and expedite either a replacement (subject to availability) or a full refund including original shipping costs. This exception to our standard policy reflects our dedication to ensuring every celebration begins with perfection.
Custom-made and personalized pieces are final sale as they're created specifically for your memorable occasions. For holiday purchases (November 15 - December 31), our return window generously extends to January 20 to accommodate gift-giving traditions. Wedding and anniversary collections have separate policies to honor their significance—please consult your personal stylist. TrendDen reserves the right to refuse returns from customers with return rates exceeding 40% of orders, as we strive to maintain meaningful relationships with those who cherish our creations.
For return authorization or policy questions, contact our Care Team at [email protected] (we respond within 48 hours with the warmth and attention your inquiry deserves). Please include your order number and photographs for any concerns about item condition. Visit www.trendden.shop for live chat support during our business hours, where we're always ready to help preserve the beauty of your special moments.
