Every purchase made through www.trendden.shop is a cherished moment we honor with secure payment processing through our protected checkout system. We graciously accept Visa, Mastercard, American Express, and PayPal to ensure your shopping experience remains seamless and heartfelt. Your payment must be fully processed before we begin carefully preparing your order with the attention it deserves. In those rare instances where payment authorization encounters difficulties, we reserve the right to cancel your order to protect both parties, though we always strive to communicate with warmth and clarity. For our international patrons celebrating with us across borders, please be aware that currency conversion fees may apply according to your financial institution's policies, as we want your experience to be as transparent and comforting as possible.
Once your order is lovingly received, an automated confirmation email will be sent to the address you provided, serving as your official keepsake of this special transaction. This email contains all essential details—item descriptions, pricing breakdown, and shipping information—woven together to create a complete picture of your purchase. We encourage you to review this confirmation thoroughly, as it represents the heartfelt agreement between you and our caring team. Should any detail not align with your expectations, please reach out to our dedicated customer service at [email protected] within 24 hours of placing your order, so we can gently correct any discrepancies and ensure your complete satisfaction.
While we diligently maintain real-time inventory tracking to preserve the availability of our treasured items, occasional overselling may occur during periods of high demand, as our community of cherished customers grows. In these rare situations, we will tenderly notify you via email within 48 hours of your purchase, offering you the choice to await restocking—typically requiring 2-3 weeks—or receive a full, compassionate refund. We cannot guarantee the perpetual availability of any specific size, color, or style, as each piece is curated with care and may be subject to prior sale until your order is fully processed and prepared for its journey to you.
To ensure each order is meticulously prepared with the tenderness it deserves, we typically require 3-5 business days for processing before shipment. During peak seasons or celebratory promotional periods, this careful preparation may extend to 5-7 business days, allowing us to maintain the quality and thoughtfulness you expect. Once dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments, embraced by customs processes, may take 14-21 business days. You will receive a shipping confirmation email with tracking details once your order begins its voyage from our facility, though we cannot be held responsible for delays caused by carriers or customs authorities, as these are beyond our gentle control.
We understand that sometimes a cherished item may not perfectly align with your vision, which is why we accept returns within 21 days of delivery for store credit or a thoughtful exchange. To preserve the integrity of our products, items must be unworn, unwashed, and in their original packaging with all tags tenderly attached. Please note that final sale items and delicate accessories are non-returnable to maintain their unique character. To initiate a return, simply email [email protected] with your order number and the reason for return, and we will provide detailed instructions and a prepaid return label if eligible. Refunds for approved returns will be processed within 10 business days of receiving the returned item, with customers responsible for return shipping costs unless the return stems from an error on our part.
All prices are lovingly displayed in USD and include applicable value-added taxes where required by law, ensuring transparency in every transaction. We reserve the right to adjust prices without prior notice due to market fluctuations, currency changes, or supplier cost variations, though we always strive to keep our offerings accessible and fair. If you placed an order before a price change, you will be charged the amount shown at checkout, honoring the moment of your purchase. Promotional discounts cannot be combined unless explicitly stated, and any duties, taxes, or customs fees for international orders are the sole responsibility of the customer, as we aim to foster a relationship built on trust and gentle clarity.
For any inquiries regarding your purchase, please contact our compassionate customer service team at [email protected]. We typically respond within 48 hours during business days, dedicating time to address your concerns with care and precision. When reaching out, kindly include your order number and relevant details to help us assist you efficiently and with the warmth you deserve. Business Address:
